Privacy Policy

Effective date: 12 November 2026

This Privacy Policy explains what information Ertano (“Ertano”, “we”, “us”) collects, how we use it, who we share it with, and the choices you have. It applies to the ertano.com website, the products and plugins we publish (such as the Ahura theme, Rakhsh and MihanPanel), and the web apps we run on ertano.com subdomains, including our task and call-booking app at tasks.ertano.com (together, the “Services”).

1. Who we are and how to contact us

Ertano is a software studio that builds WordPress themes, plugins and web tools. For any question about this policy or your data, email us at admin@ertano.com or use our Support page. We reply to privacy requests within 30 days.

2. Information we collect

Information you give us. When you contact support, leave a comment, book a call, or create an account, we collect what you enter: typically your name, email address and the content of your message. Comments may also store the name and website you provide.

Information collected automatically. Like most websites, our servers record standard log data: IP address, browser type, pages requested, referring page and the date and time of each request. We use this to keep the Services secure and working, and to block abuse.

Cookies and analytics. We use a small number of cookies needed for the site to work (for example, to keep you signed in or remember your preferences). We use Google Analytics, through Google Tag Manager, to understand how visitors use ertano.com in aggregate, such as which pages are popular. Google Analytics sets its own cookies; you can block them in your browser or with the Google Analytics opt-out add-on.

Product licensing and updates. When a site running one of our themes or plugins checks for updates or activates a licence, it sends us the licence key, the site’s domain and the product version, so we can verify the licence and deliver the right update. We do not collect the content of your website.

3. Google user data (Google sign-in and Google Calendar)

Our app at tasks.ertano.com lets its account owner connect a Google account so that calls booked through the app’s call-booking feature are added to that owner’s Google Calendar with a Google Meet link. This section describes exactly how that Google data is handled.

  • What we access: your Google account email address (to show which account is connected) and permission to create and delete events on your Google Calendar (the calendar.events scope). We do not read your existing calendar events, emails, contacts, files or any other Google data.
  • How we use it: only to create a calendar event, with a Google Meet link, for each call that someone books with you, to invite the person who booked it, and to delete that event if the call is cancelled. Nothing else.
  • What we store: the OAuth refresh token Google issues, your Google email address, and, for each booked call, the ID of the event we created and its Meet link. The token is stored encrypted. We never see or store your Google password.
  • Sharing: we do not sell, rent or share Google user data with anyone, do not use it for advertising, and do not use it to train AI or machine-learning models. No person at Ertano reads it except where you ask us to for support, where needed for security, or where the law requires it.
  • Removing access: you can disconnect Google at any time from the Calls Book page in the app, which deletes the stored token and email address, or revoke access in your Google Account permissions.

Ertano’s use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

4. Booking a call

If you book a call through one of our booking pages, we collect your name, email address, the topic you describe, the timezone you choose and the time you book. We use them only to hold the call, show it to the person you are meeting, and send you the meeting details (including a Google Meet invitation, if the host has connected Google). We keep a record of past bookings for up to 24 months, then delete it.

5. How we use information

  • To provide, maintain and secure the Services.
  • To answer your support requests and messages.
  • To verify product licences and deliver updates.
  • To understand, in aggregate, how the website is used so we can improve it.
  • To prevent spam, fraud and abuse, and to comply with the law.

We do not sell your personal information, and we do not use it to show you advertising.

6. Who we share information with

We share information only with service providers that help us run the Services, and only as far as they need it: our hosting and backup provider (Hetzner, with servers in the European Union), Google (Analytics on ertano.com, and Calendar/Meet when a host connects Google as described above), and email delivery. We may also disclose information if the law requires it, or to protect the rights and safety of our users or of Ertano.

7. How long we keep information

We keep personal information only as long as we need it for the purposes above: support conversations for as long as your product licence is active plus 24 months; server logs for up to 90 days; Google tokens until you disconnect or revoke access. Backups are rotated and expire on their own schedule, at most 6 months.

8. Security

All our sites are served over HTTPS. Access to our servers is limited and key-protected, and sensitive credentials such as Google tokens are encrypted at rest. No method of transmission or storage is perfectly secure, but we work to protect your information and will tell you promptly if a breach affects you.

9. Your rights and choices

Depending on where you live (for example under the GDPR in Europe or the CCPA in California), you may have the right to access the personal information we hold about you, correct it, delete it, object to or restrict its use, or receive a copy of it. To use any of these rights, email admin@ertano.com. You can also complain to your local data-protection authority.

10. Children

The Services are not directed to children under 16, and we do not knowingly collect their personal information. If you believe a child has given us personal information, contact us and we will delete it.

11. Changes to this policy

We may update this policy from time to time. When we do, we change the effective date at the top of this page, and for significant changes we will give notice on the website.

Questions? Email admin@ertano.com.